Q. What are my responsibilities at the end of the tenancy?

Shortly before your tenancy is due to end, you will receive a letter by email and to your property explaining what you need to do before you move out. Included in there will be a sheet titled ‘End of tenancy responsibilities’ and this details how the property must be left. You can download a copy of this here.

Q. Where do I return my keys?

If you are leaving during office hours, then you will need to return the keys to the relevant office as detailed in your end of tenancy letter. If you plan to return your keys at a time when our office is closed then you will need to ensure you take them to our Grange lane office and put them through the letter box. The keys will need to be put in an envelope which clearly states your full name, building name, flat and room number (Not labelling your keys correctly can result in charges if they are not allocated to you).  DO NOT attempt to post keys at our London road office when it is closed as the post box is covered by a security shutter.

Q. What happens if I cannot return my keys on time or at all?

If you cannot return your keys on time then please contact us to discuss as we will try to help in any way that we can. If no contact is made and they are not returned on time, then you will be charged liable to pay a fine for each day they are not returned. In some cases you may be charged for a new lock to be fitted to the property.

Q. When and how will I receive my deposit refund?

After you move out, we will carry out an inspection in your property and you will then receive a damage statement by email. We aim to do with within 6 weeks after the end date of your tenancy. Once you have received this, you will then need to confirm which address you would like your refund cheque sending to. Alternatively, if you require another method of refund you can request this by email at the time. Please note that we cannot issue cash refunds and charges may apply to other methods of refund.

Q.Will I be notified of any damage charges to be taken from my deposit?

As mentioned above, you will receive a damage statement by email and this will detail if you have been charged for anything.

Q.What happens if I want to leave the flat before the tenancy end date?

It is fine to leave the property before the end of the tenancy however you are liable to pay the rent until the end date. If you are in a cluster flat, you may wish to leave the accommodation before your flat/house mates. Where this occurs, you must still ensure that the property is left in a clean and tidy condition even if this means returning to Leicester to check for yourself.  Please return your keys as per the instructions above.