Coronavirus (Covid 19)

As you are all aware, the Country is dealing with a serious pandemic. In light of queries and questions from our tenants, please see below a list of our frequently asked questions in regards to rent and belongings along with the answers.

We understand that this is a very uncertain and difficult time for you, as it is for everybody, and we are doing our best to get you all the answers that you need.

Q. Are your Westmanor offices still open?

A. For now both our Grange Lane Office and our London Road office remain open. However, we ask that tenants only visit the offices if they absolutely have to.


Q. Why do I still have to pay my rent for the rest of my tenancy even though Universities have closed and some letting agencies have said that tenants do not need to pay this?

A. It is not our decision to make to reduce or refund rent as this falls upon the Landlord who have stated that rent is still payable as student loans are still being paid out. Other University funded agencies have been able to reduce or refund rent as they are able to claim this back from the Government. Westmanor are not able to do this as we are a private letting agency and are in no way associated with the Universities, therefore have to operate differently and go on the instruction of our Landlords. As it stands, your rent is still payable until the end of your tenancy as per the Landlords instruction. If the situation changes in regards to this, then we will of course let you know. But we are doing what the Landlord is asking us to do and following Government Guidelines


Q. I have already moved out my accommodation and I have returned home. What do I do about my keys?

A. We ask that you send all keys back to us recorded delivery to ensure that we get them back to us safely and securely. We will need you to put a letter/note inside the parcel with your full name, property address and flat/room number so we know who the keys have been returned by.

Q. I have already left my flat and I do not think that given the circumstances I can come back to clean the property and move out my belongings before the tenancy end date. Will I be charged for this at the end of my tenancy and what will happen to my belongings?

A. If you have already moved out of your accommodation and still have personal belongings in your flat then please contact us for useful information on storage/shipping companies. 

Q. How can I secure my accommodation for the next academic year 2021-2022 with the pandemic?

A. In line with Government Advice, we are still able to conduct viewings as long as Social Distancing is followed and face coverings are worn. We can only take 2 people into a property to view, therefore if you are in a larger group, this will need to work on a 2 in 2 out basis. If you do not feel you would like a physical viewing, we do have a large portfolio of videos and photographs of our properties that we are able to email to you along with floor plans. You can absolutely secure a property based on this and we are continuing our lettings period as normal. If you have any queries, please do not hesitate to contact our office.


Q. I am worried about my tenancy agreement for the next academic year. What if the pandemic goes on longer than 1st July – am I still liable for the rent from this date? What do I do about moving in my belongings?

A. We have no reason to believe that you will not be able to move into your accommodation for the next academic year unless otherwise stated by the Government. We are closely monitoring the Guidance set and if the situation changes then we will of course inform all tenants. Therefore tenancies can go ahead as normal.


Q. I live in a building that has communal areas such as a gym etc, will I still be able to use them during the pandemic?

A. Unfortunately, due to Government Guidelines all communal rooms such as gyms, cinemas, common areas etc will need to be closed until Lockdown measures have been lifted. This is to decrease the amount of people in these areas at any one time. These will remain closed until Leicester is out of full lockdown as these communal areas are not manned and therefore we cannot make sure that the room is sanitised and safe for use. These communal rooms are a free facility in which the building has to offer, therefore with these being closed, there will be no reduction in your rent unfortunately.