Ending my tenancy

Please CLICK HERE to download our Guide to moving out

Q. What are my responsibilities at the end of the tenancy?

Shortly before your tenancy is due to end, you will receive an email from us  explaining what you need to do before you move out. Included in there will a link to download a document called ‘A guild to moving out’. You can also download a copy here.

Q. Where do I return my keys?

Our office opening hours are Monday – Thursday 9am – 5pm and Friday – 9am – 4.30pm. 

If you are leaving during office hours, then you will need to return the keys to the relevant office as detailed in your end of tenancy letter. If you plan to return your keys at a time when our office is closed then the keys will need to be put in an envelope which clearly states your full name, building name, flat and room number. Then taken to the correct place:

If you have been a tenant with the Grange Lane office – Please put then through the letter box at the Grange lane office. If you are sending the keys in the post then please ensure that they are sent via recorded delivery to 36 Grange Lane, Leicester, LE2 7EH.

If you have been a tenant with the London Road office – Please take your keys to the abode security office located behind the office with the entrance being on Glebe Street (see map) If you are sending the keys in the post then please ensure that they are sent via recorded delivery to 58 London Road, Leicester, LE2 0QD.

PLEASE NOTE: Not labeling your keys correctly can result in charges if they are not allocated to you

Q. What happens if I cannot return my keys on time or at all?
If you cannot return your keys on time then please contact us to discuss as we will try to help in any way that we can. If no contact is made and they are not returned on time, then you will be liable to pay a fine for each day they are not returned. In some cases you may be charged for a new lock to be fitted to the property.
Q. When and how will I receive my deposit refund?

After you move out, we will carry out an inspection in your property and you will then receive a damage statement by email. We aim to do with within 6 weeks after the end date of your tenancy. Once you have received this, you will need to provide us with your bank details so that we can transfer your refund into your bank account to avoid any delays. Please note that we cannot issue cash refunds and charges may apply to international bank transfers.

Q.Will I be notified of any damage charges to be taken from my deposit?
As mentioned above, you will receive a damage statement by email and this will detail if you have been charged for anything.
Q.What happens if I want to leave the flat before the tenancy end date?
It is fine to leave the property before the end of the tenancy however you are liable to pay the rent until the end date. If you are in a cluster flat, you may wish to leave the accommodation before your flat/house mates. Where this occurs, you must still ensure that the property is left in a clean and tidy condition even if this means returning to Leicester to check for yourself. Please return your keys as per the instructions above.