Westmanor Student Living offer modern student accommodation Leicester

DMU & UOL: 0116 254 0541  

Ending my tenancy

Please CLICK HERE to download our Guide to moving out

Q. What are my responsibilities at the end of the tenancy?

Clean thoroughly: Leave your room and all communal areas clean and tidy.

Remove all belongings: Clear out all personal items and dispose of all rubbish in the external bins.

Return all keys: Hand in all keys, fobs, and permits to the Westmanor office by your move-out deadline.

Shortly before your tenancy is due to end, you will receive an email from us explaining exactly what you need to do before you move out. This email will include a link to download our comprehensive ‘Guide to Moving Out’.

You can also download a copy of the guide directly using the link below:

👉 [Download the Guide to Moving Out Here]

Q. Where do I return my keys?

Our office opening hours are Monday – Thursday, 9am – 5pm and Friday, 9am – 4:30pm.

  • Returning during office hours: Please hand your keys in directly to the Grange Lane Office.
  • Returning outside of office hours: Place your keys in an envelope clearly marked with your full name, building name, flat, and room number, and drop them through the letterbox at 36 Grange Lane.
  • Returning by post: Send them via recorded delivery in a padded envelope to:

Westmanor Student Living
16 Grange Lane
Leicester
LE2 7EH

IMPORTANT: Clearly label your envelope. Unidentified keys may lead to processing delays and additional charges.

 

Q. What happens if I cannot return my keys on time or at all?
If you cannot return your keys on time then please contact us to discuss as we will try to help in any way that we can. If no contact is made and they are not returned on time, then you will be liable to pay a fine for each day they are not returned. In some cases you may be charged for a new lock to be fitted to the property.
Q. When and how will I receive my deposit refund?

After you move out, we will carry out an inspection in your property and you will then receive a damage statement by email. We aim to do with within 6 weeks after the end date of your tenancy. Once you have received this, you will need to provide us with your bank details so that we can transfer your refund into your bank account to avoid any delays. Please note that we cannot issue cash refunds and charges may apply to international bank transfers.

Q.Will I be notified of any damage charges to be taken from my deposit?
As mentioned above, you will receive a damage statement by email and this will detail if you have been charged for anything.
Q.What happens if I want to leave the flat before the tenancy end date?
It is fine to leave the property before the end of the tenancy however you are liable to pay the rent until the end date. If you are in a cluster flat, you may wish to leave the accommodation before your flat/house mates. Where this occurs, you must still ensure that the property is left in a clean and tidy condition even if this means returning to Leicester to check for yourself. Please return your keys as per the instructions above.