Ending my tenancy
Please CLICK HERE to download our Guide to moving out
Q. What are my responsibilities at the end of the tenancy?
Shortly before your tenancy is due to end, you will receive an email from us explaining what you need to do before you move out. Included in there will a link to download a document called ‘A guild to moving out’. You can also download a copy here.
Q. Where do I return my keys?
Our office opening hours are Monday – Thursday 9am – 5pm and Friday – 9am – 4.30pm.
If you are leaving during office hours, then you will need to return the keys to the relevant office as detailed in your end of tenancy letter. If you plan to return your keys at a time when our office is closed then the keys will need to be put in an envelope which clearly states your full name, building name, flat and room number. Then taken to the correct place:
If you have been a tenant with the Grange Lane office – Please put then through the letter box at the Grange lane office. If you are sending the keys in the post then please ensure that they are sent via recorded delivery to 36 Grange Lane, Leicester, LE2 7EH.
If you have been a tenant with the London Road office – Please take your keys to the abode security office located behind the office with the entrance being on Glebe Street (see map) If you are sending the keys in the post then please ensure that they are sent via recorded delivery to 58 London Road, Leicester, LE2 0QD.
PLEASE NOTE: Not labeling your keys correctly can result in charges if they are not allocated to you
Q. What happens if I cannot return my keys on time or at all?
Q. When and how will I receive my deposit refund?
After you move out, we will carry out an inspection in your property and you will then receive a damage statement by email. We aim to do with within 6 weeks after the end date of your tenancy. Once you have received this, you will need to provide us with your bank details so that we can transfer your refund into your bank account to avoid any delays. Please note that we cannot issue cash refunds and charges may apply to international bank transfers.