Q. What should I do if I have a complaint about my neighbours?
If you are a tenant of our London Road office: firstname.lastname@example.org
If you are a tenant of our Grange Lane office: email@example.com
We will then inform you of what action can be taken.
Q. What should I do if I have a complaint about maintenance?
If you have already reported an issue and still have a complaint, please email firstname.lastname@example.org
Q. What should I do if I have a general complaint about Westmanor?
Grange Lane branch tenants:
If you believe you have a grievance, please write in the first instance to Michele Fletcher, Lettings Manager at the address below:
Westmanor Property Services Ltd, 36 Grange Lane, Leicester LE2 7EH
Or email her at: email@example.com
London Road branch tenants:
If you believe you have a grievance, please write in the first instance to Caz Toone, Lettings Manager at the address below:
Westmanor Property Services Ltd, 75A London Road, Leicester LE2 0PF
Or email her at: firstname.lastname@example.org
We will aim to respond to you within 2 working days.
Q. I have already made a complaint and wish to take this matter further.
- If you believe you have a grievance, please address your complaint to the Director by emailing email@example.com, or you can write to the following address: Westmanor Property Services Ltd, Gosling Court, 36 Grange Lane, Leicester LE2 7EH
- The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 15 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
- Following the conclusion of our in-house review we will write to you with a final written statement.
- If you are dissatisfied with the conclusion of the in-house review of the complaint and no later than 12 months after, you can refer the matter to: The Property Ombudsman Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP-Consumer Enquiries Tel: 01722 333 306 Fax: 01722 332 296 Www.tpos.co.uk