Making a complaint

Q. What should I do if I have a complaint about my neighbours?

If you have a complaint about your neighbours (for example a noise complaint or complaint in regards to smoking in the building), please email us at one of the following email addresses:

If you are a tenant of our London Road office: infolu@westmanorstudentliving.co.uk

If you are a tenant of our Grange Lane office: infodmu@westmanorstudentliving.co.uk

We will then inform you of what action can be taken.

Q. What should I do if I have a complaint about maintenance?

If you have not already submitted a maintenance form, please do this by clicking the link below:

REPORTING MAINTENANCE ISSUES

If you have already reported an issue and still have a complaint, please email sheila@westmanorstudentliving.co.uk

Q. What should I do if I have a general complaint about Westmanor?

Grange Lane branch tenants:

If you believe you have a grievance, please write in the first instance to Sarah Brant, General Manager at the address below:

Westmanor Property Services Ltd, 36 Grange Lane, Leicester LE2 7EH

Or email her at: sarah@westmanorstudentliving.co.uk

London Road branch tenants:

If you believe you have a grievance, please write in the first instance to Caz Toone, Lettings Manager at the address below:

Westmanor Property Services Ltd, 58 London Road, Leicester LE2 0QD

Or email her at: caz@westmanorstudentliving.co.uk

We will aim to respond to you within 2 working days.

Q. I have already made a complaint and wish to take this matter further.

As a firm licensed by the National Approved Letting Scheme Westmanor Property Services Ltd aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

  • If you believe you have a grievance, please address your complaint to the Director by emailing  infodmu@westmanorstudentliving.co.uk, or you can write to the following address: Westmanor Property Services Ltd, Gosling Court, 36 Grange Lane, Leicester LE2 7EH
  • The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 15 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
  • Following the conclusion of our in-house review we will write to you with a final written statement.
  • If you are dissatisfied with the conclusion of the in-house review of the complaint and no later than 12 months after, you can refer the matter to: The Property Ombudsman Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP-Consumer Enquiries Tel: 01722 333 306 Fax: 01722 332 296 Www.tpos.co.uk